Addressing Sexual Harassment in the Workplace

    This Earuyan Solutions workshop will help you create organizational awareness and develop strategies to implement in cultivating a safe workplace for all members of your team. Participants will develop an understanding of what sexual harassment is in the workplace, learn to identify, take action and distinguish potential sexual harassment issues before they occur.

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Strategic Marketing Management

Reality-based accomplishments are shaped by the level of understanding decision makers have regarding the external factors outside of their control and the internal factors under their control. Proper use of external and internal factors will lead to more effective business strategies. Strategy, by definition, means decision makers must make choices. That means setting priorities for

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Advanced Customer Service

Customer service is about serving others to delight them. The quality of customer service in Ethiopia is still low as compared to neighboring countries, however giving excellent customer service is essential in order to generate profits and reduce costs. This training material will give you key skills, knowledge and attitudinal qualities needed for excellent customer

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Customer Relationship Management

Customer Relationship Management (CRM) can be the single strongest tool you have as a manager to ensure that customers become and remain loyal. Managed correctly, CRM is both a strategy and a tool. In your team’s hands, CRM comes to life, keeping you and your team on course and able to anticipate the changing landscape

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